Shipping policy

1. Order Processing & Dispatch

All beauty tool orders are processed and shipped within 1 to 3 business days after payment confirmation. We strive to process every order efficiently to ensure fast delivery and reduce your waiting time. Orders placed on weekends or public holidays will be processed on the next working business day.

2. International Shipping & Delivery Timeline

We offer worldwide shipping for all beauty tool products. Our standard international shipping service generally takes 7–14 business days for delivery, depending on regional logistics efficiency, local customs clearance, and remote delivery areas. An expedited shipping option is available at checkout for customers who require faster delivery to shorten transit time.

3. Shipping Fees & Transparent Pricing

Shipping costs are calculated dynamically during checkout based on the total weight of your order and your shipping destination. All shipping fees are fully displayed before you complete payment. We guarantee zero hidden charges or additional unexpected shipping fees for all orders.

4. Customs Duties & Import Taxes

All international shipments may be subject to customs duties, import taxes, or local processing fees set by your destination country’s customs authority. These applicable charges are the sole responsibility of the order recipient. We advise all customers to check their local import regulations and relevant tariff standards prior to placing an order to avoid unplanned expenses.

5. Packaging & Shipping Protection

To protect delicate beauty tools from scratches, impact, and damage during transportation, we adopt sturdy, shockproof, and compression-resistant packaging materials for all orders. Every product is carefully packaged to ensure intact delivery.

For high-value orders, we provide an optional shipping insurance service available at checkout. Purchasing shipping insurance covers unexpected loss or damage during transit, bringing you a more secure and worry-free shopping experience.

6. Delivery Inspection & After-Sales Support

Please carefully inspect the outer package and items upon receiving your delivery. If you find package damage, severe deformation, or broken seals, please take clear photographic evidence, refuse package signing, and contact our support team immediately for assistance.

If you discover any product defects, missing parts, or quality issues after signing for the package, please submit a service request with valid evidence within 48 hours of delivery confirmation. Our team will verify the issue quickly and provide reasonable solutions including return, exchange, or refund services.

7. Customer Assistance

If you have any inquiries regarding order processing, shipping status, delivery delays, customs clearance, or logistics-related issues, feel free to contact our customer support team at any time. We will provide professional and timely guidance to resolve your problems.

We are committed to optimizing our logistics and shipping services continuously, aiming to deliver reliable, fast, and safe shopping experiences for every customer.